Customer Experience Course Overview
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices in Customer Experience.
Key skills and competencies you will gain
Get the skills to stay relevant in an ever changing digital world.
Get all the key and latest digital marketing skills with this course. We offer the most current and relevant industry thinking available and we do this by constantly updating our courses to meet industry changes. Delivered by skills experts working in the field, we ensure you’ve got the most up to date and relevant learning, always.
The global standard in digital marketing training
Join over 130,000 members around the world, working for some of the world’s top companies using DMI to keep their careers and skills relevant. 81% of our members have been promoted upon completion of one of our courses and 53% have got a salary increase.
Here's what we will cover in this course
The changing nature of customers today means you need to adopt an agile approach for your digital strategy.
Develop your CX knowledge by focusing designing an excellent customer experience – placing the customer at the heart of your activity.
Improve the customer experience by gathering feedback from your customers and forming a genuine response to their needs.
Measure your performance. Track your results. Understand the metrics you can use, and at how to report and present your findings.
I have gained a mentor, friend, and business associate.
Thank you so much Nikolina, you rock!!"
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